AI demand management, built for UK policing
Separate signal from noise so Control Rooms and Communications teams can focus on what matters: protecting the public and the people who serve them. Built in tandem with one of the UK’s largest forces, around the grading structures policing already uses.
The challenge
Digital demand has always been there. It can no longer be ignored. As the public increasingly turns to social channels to report crime and ask for help, Control Rooms and Communications teams face a relentless volume of contact, with genuine risk buried inside it. Shield and Assist is the AI triage, monitoring, insight and safeguarding suite that surfaces the critical few from the overwhelming many.
Proven with our trial force
Operational efficiency: separating signal from commentary
Genuine calls for service are easily lost in the volume of public comments. Shield and Assist categorises every inbound contact automatically, aligning to your force’s existing structure, so your team works the priorities not the noise.
- Auto-Prioritisation categorises every message into five classifications: Offensive, Engagement, Actionable CFS, Reputational and Intelligence. Add triggers to action each accordingly and filter by type. To assist teams in THRIVE, and help grade responses appropriately.
- The Inbox Assistant suggests responses based on previous replies. Ignore, tweak or build on them to keep a consistent tone of voice while retaining the human touch.
Risk mitigation and public safety
High-risk issues cannot sit in a queue. Shield and Assist reduces the latency between a citizen reaching out and the force acting.
- High-risk issues are identified and surfaced immediately, with triggers to escalate them the moment they appear.
- High Demand Alerts notify you of unusual spikes in comments, flagging developing situations or misinformation before they cause reputational harm.
- Automated Moderation enforces your social media policy by detecting spam, hate speech and offensive content, creating safer spaces where communities can engage without fear or prejudice.
Officer and staff wellbeing
Protecting the mental health of contact handlers and communicators is a duty of care. Shield and Assist acts as a digital shield for your workforce.
- Sensitive Image Detection protects staff from explicit or offensive imagery by blocking it from view.
- Deepfake Detection flags images suspected of being AI-generated, supporting review and preventing deception.
- Offensive or explicit messages get automatically filtered to protect staff well-being.
Strategic visibility and context
Move from reactive handling to proactive command, with tools designed for the Control Room.
- The Performance Dashboard displays digital key performance metrics on wallboards alongside your telephony data, making hidden demand clearly visible in the room.
- Contact History summarises previous contact, average sentiment and incident reference numbers, giving handlers instant context in a busy inbox.
Built on trusted foundations
90% of UK police forces already trust Orlo to bridge the gap between their organisation and the communities they serve. Shield and Assist is built to the security and data standards the public sector requires.
- Cyber Essentials Plus
- ISO 27001
- UK data residency
- GDPR compliance
“Working with over 400 public sector , we are committed to ensuring our software is secure, compliant and that we hold the appropriate credentials approved by the government”
Hardeep Johal
Orlo, Chief Technology Officer
“To ensure appropriate cyber security controls are in place and reduce cyber security risks in supply chains, the government has required suppliers to hold Cyber Essentials & Cyber Essentials Plus…This PPN applies to all Central Government Departments, Executive Agencies and Non-Departmental Public Bodies”
