Community Engagement Platform for Charities and Not-for-Profit Organisations
Orlo helps charities and not-for-profit organisations manage digital communications, understand community sentiment and turn supporter feedback into meaningful action – all from one platform.
See who uses Orlo
Improve community engagement
Built for the public sector
We’re proud to be the community engagement platform of choice, trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education, and travel and transport.
The opportunity
The charity and not-for-profit sector faces mounting pressure to demonstrate impact, engage diverse communities and do more with less. Whether you’re running public health campaigns, delivering social care, consulting communities on policy change, or fundraising for vital services – your ability to listen, communicate and build trust is fundamental to your mission.
Orlo brings together social media management, community listening, surveys and digital customer service in one platform purpose-built for purpose-driven organisations. It gives your comms and engagement teams the tools to hear every voice, respond at scale and prove the value of your work to funders, trustees and the communities you serve.
See Orlo in action
”
Orlo helped us ensure that teams all over the charity’s network can work together to make a big impact.”
Becky Brynolf, Social Media Lead, Shelter
The Orlo charities and not-for-profit communications solution
Orlo works with charities and not-for-profit organisations across the UK, supporting them with community engagement in three key areas…
1. Social media management
Orlo helps charity comms teams manage social media, launch campaigns, engage supporters and build community trust from a single platform.
Managing multiple social accounts across campaigns, fundraising appeals and awareness drives is resource-intensive for organisations where every hour of staff time counts. Orlo centralises your social media management, allowing you to plan, schedule and publish across channels, monitor engagement and respond to your community in real time. By understanding the sentiment behind the conversations about your cause, you can shape your campaigns to resonate, tackle misinformation before it spreads and demonstrate to funders and trustees that your digital communications are making a measurable difference.
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2. Social media listening and media monitoring
Orlo helps charities and non-profit organisations capture public sentiment, track brand mentions, and turn real-time insights into meaningful action.
For NFPs, genuine community involvement is central to your mission and vital to satisfying funders and regulators. Powered by advanced social media listening and comprehensive media monitoring, Orlo tracks conversations across 2.5+ million digital sources – including social platforms, news outlets, blogs, and forums – even when you aren’t directly tagged.
Our tools enable teams to spot emerging trends, combat misinformation, and catch potential PR issues before they escalate. With automated sentiment tracking and audit trails, Orlo makes it simple to prove accountability to trustees and grant bodies while showing your community that you’re truly listening, monitoring, and responding.
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3. Customer service
Orlo helps charities and not-for-profit organisations respond faster, reduce demand on stretched teams and improve the experience of the communities they serve through chatbots, live chat and a unified inbox.
When communities reach out for support, information or help accessing services, response speed matters – especially when you’re managing a small team. Orlo’s customer service tools bring all inbound digital conversations into one unified inbox, while chatbots and live chat handle routine queries automatically, freeing your staff to focus on the interactions that need a human touch. The result: faster response times, reduced pressure on your team, lower cost-to-serve and a better experience for the people who depend on you most.
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4. Voice of the community
Orlo helps charities and not-for-profit organisations listen to their communities, gather feedback and turn insight into action through surveys, consultations and social listening.
For charities and NFPs, genuine community involvement isn’t just good practice, it’s central to your mission and increasingly expected by funders and regulators. Orlo’s Voice of the Community tools make it easy to run surveys and consultations, capture direct and indirect feedback and monitor what your communities are saying across social and digital channels. Real-time listening helps your team spot emerging issues before they escalate, while a clear audit trail of how community feedback has shaped your decisions strengthens accountability to trustees, grant bodies and the communities you serve. Orlo makes it straightforward to demonstrate that you’re not just communicating at your communities – you’re genuinely listening and responding.
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Everything your team needs to engage, listen and respond
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
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Trust Indicator
Turn public sentiment and emotion into a single trust score so you can track changes to your reputation in real-time.
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Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
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Social Listening
Listen to and understand the needs of your community with social media listening.
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Analytics
Interpret your data and create impactful reports that show the value of your work.
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Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
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Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
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Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
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Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
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Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
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Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
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Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
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Media Monitoring
Monitor news sites, blogs, forums and online press across the web in real time.
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Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
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Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
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Supporting
45
NHS and healthcare providers
Building trust with over
51,000,000
citizens
Handling over
125,000,000
digital conversations
See how Orlo supports charity and not-for-profit engagement
What to expect
A discovery session to understand your strategic objectives
An opportunity to share any circumstances that may be making achieving those outcomes more challenging
A live demo of the Orlo platform, bespoke to you, complete with best practice guidance and case study examples from across the Orlo community
A friendly, no pressured approach from someone who understands the charity and not-for-profit sector
See how Orlo supports charity and not-for-profit engagement
What to expect
A discovery session to understand your strategic objectives
An opportunity to share any circumstances that may be making achieving those outcomes more challenging
A live demo of the Orlo platform, bespoke to you, complete with best practice guidance and case study examples from across the Orlo community
A friendly, no pressured approach from someone who understands the charity and not-for-profit sector
Meet some of the Charities and Not-For-Profits team
Charlie Matthews
Non-Profit Digital Engagement Consultant
Charlie is passionate about helping non-profits connect more effectively with service users, community members, and frontline staff. He partners with organisations to develop digital engagement strategies that prioritise the person’s experience. With a background in public consultation and digital health communications, Charlie specialises in helping leaders turn community feedback into measurable service improvements and greater social impact.
Adam Turner
Digital Engagement Lead
Adam is Orlo’s Digital Engagement Lead and works with non-profit organisations to make it easier for patients and communities to stay connected. He helps organisations find simpler ways to communicate, improve community experience, and make everyday operations run more smoothly. Adam loves turning ideas and feedback into real change that genuinely benefits non-profit teams and the people they support.
Book a call with Adam
Cerys Davies
Non-Profit Customer Success Manager
Cerys specialises in the third sector, partnering with non-profits and charities to strengthen how they engage with supporters, volunteers, and the communities they serve. With over 2.5 years of experience at Orlo and a background in public-facing engagement, she works closely with mission-driven teams to simplify communication, enhance the beneficiary experience, and maximise the impact of digital channels. Cerys is dedicated to helping organisations leverage technology to amplify their voice and deliver meaningful results for the causes they support.
Meet the Orlo team
Meet the rest of the ‘orlonians’ dedicated to improving community engagement in the public sector.
Meet the team
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Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
