The Royal Borough of Kensington and Chelsea’s Director of Communications and Public Affairs discusses the communication failings in response to the Grenfell Tower tragedy, the key findings and recommendations in the 2024 Inquiry report, and the important lessons we can take from such a terrible tragedy.

The session will include organisational and communication issues, ranging from cultural considerations in emergency response to why planning and training are so important. It will also include on the ground insight into what went wrong in the hours and days after the fire, and highlight key findings for the industry in the Inquiry report.

It is important that Grenfell can never be allowed to happen again, including the inadequate communications response. So this session is about passing on learning to all sectors, with that endeavour in mind.