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Why Social Customer Service & Marketing are 2022’s power couple

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We rely on social media now, more than ever before. It’s the channel of choice for many to stay connected with loved ones, keep up to date with news and events from around the world and interact with our favourite brands. There’s no sign of our love affair with social media coming to an end, leaving brands and organisations faced with the enormous task of cutting through the ever-increasing noise and reaching their audience to build trust and relationships, deliver real-time customer care, and ultimately, manage their reputation.

Sound familiar? Then why not prepare to leap into the new year fully armed with a whole host of tips and tricks on how to bolster your social strategy and make 2022 the year you take the crown when it comes to social media engagement! Hear from Pura’s Head of Social Media, Lucy Jones and Nick Lygo-Baker, ex-Head of Customer Excellence at Pizza Hut on what they think the future of social media comms and customer experience holds.


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