LIVE CHAT
Gone are the days when organisations could simply rely on phone and email as customer contact and service channels. Social media may now be the channel of choice for many but live chat is quickly increasing in popularity and is no longer just a ‘nice to have’.
Now more than ever, citizens are relying on live chat to engage with organisations, with a staggering 41% of people now expecting live chat to be available on websites, according to Forrester. With this in mind, we’ve taken a look at just some of the reasons why you should be adding live chat to your contact channel armoury.
