4 steps to seamless CX from Dyfed-Powys’ Police

Whether you refer to them as customers, users, citizens, tenants or anything in between, creating a seamless experience across channels for the people you serve can be a real challenge! You may even find yourself wondering how on earth other organisations have achieved digital transformation success, wishing you could sneak a look at their plan to help inspire your own approach…

Well, our pal Ben Cole from Dyfed-Powys Police, knows all about overcoming these challenges! He and his team have undergone a whole load of changes over the last few months, with some great results too and – as luck would have it – he’s shared his 4 step plan to creating a seamless citizen experience with us! Want to check it out for yourself? Just fill in the form to get your copy now ➡️