Social Listening
Identify emerging trends with ease
Whether you’re a charity being tagged in a fundraiser’s latest Facebook post or you’re a train operating company who’s latest price increases are causing ructions in the news, listen in across the web with Social Listening!
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Data Discovery
From blogs, forums and news articles, to public and private conversations on social channels, listen to more than 2 million data sources across the web! Keep an ear to the ground with streams dedicated to the things that matter to your brand, so you can unearth new intelligence and make data-driven decisions all at the click of a button.
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Brand Reputation
Amplify the good stuff
There’s nothing better for your reputation than a glowing review, whether that’s a good news story on BBC News, a positive review on Trustpilot or a post that’s raving about your brand! Make the good stuff work ten times harder, by turning results from your listening streams into new content in just a few clicks!
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Customer Experience
Right person, right time
With interactions flooding in across channels, extracting actionable insight takes countless hours. Pair Orlo’s Social Listening with Insights to automatically detect, analyse and be alerted to the interactions that need your team’s expertise, driving efficiency and improving CX without even lifting a finger!
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But that's not all...
There’s so much more to Social Listening!
Orlo Insights
Utilise AI-powered listening and reporting to really understand your customers and turn insight into action.
Inbox
See all your digital conversations in one simple inbox – no toggling between tools necessary.
Automation
Efficiently manage your inbound digital and social messages with clever automation.
Content Creation
View your scheduled content and quickly share engaging content from your favourite sources.
Competitor Analysis
Compare yourself to your competition and view what’s happening within your sector on social.
Surveys
Capture the voice of your citizens in the way that works best for you and use the insights captured to build trust.
Ratings and Reviews
Monitor, respond to and amplify your reviews to understand what matters most to your citizens.
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