Listen to more than 2.5 million data sources across the web including blogs, forums, review sites, news articles, PLUS conversations on social channels – even when you’re not directly tagged! Set up dedicated listening streams for the things that matter to you and your community, so you unearth new intelligence to make data-driven decisions that shape your strategy.
Social listening tools to uncover community insights with ease
Listen in across the web with social listening and gain critical community insight.
See it in action
Trusted by over 400 public sector organizations
Hear from the masses
Target your campaigns
Gauge the impact your initiatives and campaigns are having within your community. Truly understand your audience demographics by using citizen insight gathered through social listening to create engaging and targeted campaigns that really resonate with your audience to enhance their citizen experience. Take feedback and turn it into action, showing your community that they’re being listened to, and improve your reputation.
Track community sentiment
Keep up with the conversation as it happens to gauge how your campaigns and initiatives are really landing. Spot emerging trends as they evolve to stay on top of crises and address issues within your community. Identifying trends early gives you the opportunity to adjust your comms strategy by taking on feedback, using it to shape your policy and show your citizens they’re being heard.
But that’s not all…
There’s so much more to Social Listening!
Orlo Insights
Utilise AI-powered listening and reporting to really understand your customers and turn insight into action.
Inbox
See all your digital conversations in one simple inbox – no toggling between tools necessary.
Automation
Efficiently manage your inbound digital and social messages with clever automation.
Content Creation
View your scheduled content and quickly share engaging content from your favourite sources.
Benchmarking
Compare yourself to your competition and view what’s happening within your sector on social.
Surveys
Capture the voice of your citizens in the way that works best for you and use the insights captured to build trust.
Ratings and Reviews
Monitor, respond to and amplify your reviews to understand what matters most to your citizens.
