Unified Inbox
First class service? Simple!
The Orlo Inbox brings together all of your digital conversations, empowering you and your team to support your customers at the moments they need you most. Whether your interactions take place on Social, Live Chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without leaving the Inbox.
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Demand Deflection
Answering the same questions multiple times doesn’t just drain your resources, it impacts customer satisfaction too! Increase your First Time Resolution by getting your inbound messages in front of the right person, at the right time. Let the robots do the hard work with Orlo’s AI Chatbot managing your digital demand and freeing up your agents to answer the questions that require that human touch!
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Customer Experience
Leave your customers satisfied
With so many digital channels to stay on top of, keeping customers happy isn’t always easy! Orlo not only gives you a single view of your digital conversations, but also allows automation to increase your team’s efficiency, conversation histories to reduce the need for customer repetition, and AI-driven listening streams to alert you to the conversations you should be a part of! Plus, with the ability for post-approvals, you can be sure your customers get the help they deserve every single time!
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Campaign Management
See a single view of your customer
Toggling between systems holding different customer data just isn’t efficient. That’s why our platform can integrate with your CRM system to combine all of your important data in one place to create a single, unified customer view! Remove data silos, reduce the chance of human error and improve audit ability by ensuring everyone’s singing from the same hymn sheet.
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But that's not all...
There’s so much more to Unified Inbox!
Unified Inbox
See all your digital conversations in one simple inbox – no toggling between tools necessary.
Live Chat
Support your customers at the moments that matter with our integrated live chat solution.
CRM Integration
Say goodbye to silos by enriching your customer information with digital conversation data.
Chatbot
Utilise the power of AI to deflect inbound enquiries, cut cost-to-serve and improve CX.
Performance Analytics
Understand the impact of your customer service and marketing efforts with a suite of powerful reports.
Auditing
Securely export and save key conversations that take place on your digital channels.
WhatsApp & SMS
Be everywhere with everyone by serving your customers on the channels they choose.
Automation
Efficiently manage your inbound digital and social interactions with clever automation.
Surveys
Capture the voice of your citizens in the way that works best for you and use the insights captured to build trust.
Ratings and Reviews
Monitor, respond to and amplify your reviews to understand what matters most to your citizens.
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