Ratings and Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Purpose built for town, city, county and state governments across the US
Trusted by city and county governments, law enforcement agencies, and public sector teams across the US.
Monitor the sites that matter
Whether it’s Google, Facebook, or somewhere else entirely, effortlessly keep an eye on the review sites that matter most to you. Go one step further and sentiment and trending topics on a local, regional and, brand level.
Understand everything, instantly…
Orlo’s AI led technology automatically understands the key themes and sentiment of your reviews so you have an instant understanding of the topics most important to your community.
Respond quickly and close the loop
Respond in-app to Google, Facebook and Tripadvisor reviews, rescue the detractors, acknowledge your promoters and use smart response technology to efficiently close the loop with preapproved templates.
Manage it all from one place
Incorporate review management into your existing community engagement strategy and monitor, manage and collaborate on responding to reviews whilst executing on your wider digital initiatives.
Schedule a demo
Here’s what to expect:
Everything your team needs to engage, listen and respond
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read our Customer Stories
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Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
31 reviews (4.4 out of 5)
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
