As councils are faced with having to do more with much less, as budgets are tightened and resources cut – working smarter, not harder, can help organisations to really understand the priorities and concerns of their residents.
The amount of data sources, research methods and analytical tools out there are numerous and ever-evolving while making informed decisions is crucial to staying innovative and meeting customer and resident needs.
Catch up on demand as we are joined by the team at Surrey County Council and delve into the process of setting up a dedicated team focused on harnessing the power of research, data, and evidence to drive strategic decisions.
During this session, you will learn about:
The creation of Surrey County Council’s Resident Intelligence Unit: Discover the journey behind creating a specialised team that focuses on generating actionable insights based on research and data insights. We’ll share the strategic considerations, challenges, and successes that shaped the team’s formation.
The role of research in decision-making: Understand how comprehensive research forms the backbone of effective decision-making. We’ll explore how gathering and analysing relevant data can provide a clear direction and mitigate risks when launching new initiatives or revising existing strategies.
Building a strong evidence base: We’ll discuss best practices for establishing a solid evidence base that informs policy, strategy, and operations, ensuring that decisions are rooted in facts rather than assumptions.
