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Lessons from the third sector: Spend smarter and make every penny count

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  • How Diabetes UK are dealing with increased volumes of inbound traffic within their Customer Care Centre
  • The importance of collaboration between the Customer Care Centre and Marketing teams to form a joined-up and informed approach to comms and customer service
  • Utilising the power of technology to ensure every penny counts in the struggle to service and support every single customer in an effective and efficient manner

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