Skip to main content

Lessons from the third sector: Spend smarter and make every penny count

Watch on demand now

We were joined by Vince Scibetta, Customer Care Centre Manager from Diabetes UK, as he shared the benefits of his experience. Listen in as Vince tells all about how Diabetes UK harnesses the power of social media, using it as a contact channel to deliver a seamless customer experience, and how in these uncertain times – when organisations are faced with increasing costs, shrinking budgets and stretched resources – social customer care is changing.

Join us as we discuss:

  • How Diabetes UK are dealing with increased volumes of inbound traffic within their Customer Care Centre
  • The importance of collaboration between the Customer Care Centre and Marketing teams to form a joined-up and informed approach to comms and customer service
  • Utilising the power of technology to ensure every penny counts in the struggle to service and support every single customer in an effective and efficient manner

Guest Speakers

Just a few details!

Want to know more?

Take a look at these resources


Public Sector Approach to Community Engagement 2023

We've taken a look at the state of the nation to see what 2023 has in store for the public sector.
Customer Stories

Bromford Logo

Empower customers to self-serve 24/7

Read about how the housing association is deflecting demand by empowering customers to self-serve with Orlo.

How to create social media content that shines

Our guidebook is full of tips and tools to help you with low-cost content creation for your digital channels!