We build amazing relationships with our customers, our teammates and our ourselves.
We radically transform the way organisations communicate with their customers through technology.
We are a company of exceptional people doing exceptional things.
Head of Partnerships
Rich loves working with companies to build long term strategies to help meet their goals. He also loves to learn new stuff & binge watch great TV & movies.
Founder & CTO
Ben is responsible for mapping the development of the Orlo ecosystem. Ben can be found writing even more code in his spare time.
Serial entrepreneur Nick advises the business around culture, strategy and product. Nick enjoys good food and the great outdoors.
Stuart oversees all brand, marketing and customer comms at Orlo. At weekends he can be found running around in lycra competing in Triathlon.
Head of Client Success
James and his team manage implementation and ensure brands drive immediate and sustainable impact from the Orlo ecosystem.
Like all great ideas, SocialSignin began its life in the pub on the back of a beer mat.
Armed with no more than a laptop, an office under the stairs and big dreams, Ben spotted a gap in the market and created SocialSignIn.
5 months after the first line of code was written, and with no fancy website or promotional video, version 1 was released, featuring; Twitter support, permissions, posting to social media, social inbox, follow users, view Twitter feed, basic statistics.
Family members were roped into using and testing the product, and we met with local brands to get feedback and quickly iterate.
Key lessons learnt in the first six months:
– start with the bare minimum and get it out there
– validate with customers
– don’t get lost chasing investment
– don’t try and sell to everyone and turn customers away if it’s not the right fit for either
Our first ever (non-paying) customer, the University of Birmingham.
Feedback from first customer; “love the concept but statistics, lack of Facebook support and UI need improvement”. We had work to do!
Facebook support added and UI cleaned up.
Our first ever (paying) customer – Boehringer Ingelheim – a large multi-national pharma company. we’re up and running!
SocialSignIn v2.0 is launched, with improved speed, reports and mobile application
We hired our first Marketing, Sales and Support people to help spread the word of our exciting new product and support our growing customer base – Ben could finally get some sleep.
We were awarded a grant from Marketing Birmingham, allowing us to invest even further back into the business.
A new UX design team is hired to make the SocialSignIn interface even faster and more intuitive.
We win “Digital Customer Service Team of the Year” at the UK Contact Centre Awards for our work with National Express.
Ben Nimmo is runner-up at the Great British Entrepreneur Awards…close but no cigar.
We launch Triggers, advanced automation within the SocialSignIn platform.
SocialSignIn becomes Orlo, the start of a new era of online engagement between brands and consumers.
Orlo launches first to market social media + live chat + CRM integration, further enhancing Orlo’s online engagement ecosystem.
Orlo launches a unique, dedicated online customer experience event, Future CX, at the Shard, London. Speakers include Virgin Trains, Ocado and Thames Water. Access all of the event resources here.
Orlo kicks off 2019 with another new addition to the ecosystem, paid social advertising, built to overcome the dramatic decline in organic reach and ensure key content is reaching the right audiences.
The second instalment of Future CX takes place, this time in our hometown of Birmingham, speakers include giffgaff, Microsoft and LinkedIn. Access all of the event resources here.
The third instalment of Future CX takes place. this time in Leeds. Speakers include Scottish Water, Yorkshire Building Society, Goals and Leeds City Council. Access all the event resources here.
In G2 Crowd’s Summer 2019 report, Orlo’s complete online engagement ecosystem was recognised as a high performer based on current and former user reviews for the first time. Read more here.
We’re always on the look-out for talented, hungry people to join our ever-growing team. Get in touch and tell us how you can help us shape the future of online communications.