AI powered insights
Orlo harnesses the power of AI to help you understand how your community really feels. In addition to the trends, themes and overall sentiment of the results in your listening streams, Orlo’s AI also uniquely identifies the emotions behind them.
Built for the public sector
We’re proud to be the community engagement platform of choice, trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education, and travel and transport.
Entity Recognition
Underpinned by advanced AI, Orlo Insights doesn’t need you to build out a lengthy library of names and nouns to look out for. Our AIpowered Entity Recognition automatically flags up the most relevant information for you. Use the insight captured to inform your communications strategy, incorporate feedback into your content, and show your community you’re listening.
Positive, negative, or neutral
With listening streams searching for new results every second of the day, it’s just not possible to manually review each conversation, post, or article to understand the sentiment within. Orlo’s AI saves you time by identifying exactly how they feel instantly. Whether residents are raving about your home maintenance engineers or moaning about how confused they are by the local government reform process, get an accurate AI-driven analysis of the sentiment of every result.
Understand how they feel
With the ability to detect 28 different emotions, from admiration to disgust and joy to remorse, Orlo’s unique AI technology allows you to get a far more granular level of understanding than sentiment analysis alone.
Get alerted in the moment
Orlo’s AI powered automation solution is designed to alert you to emerging trends as they happen and can be fine tuned to suit your specific needs. Whether you’re a police force listening for chatter about traffic incidents or a local authority monitoring the impact of a new awareness campaign, you can take action in the moment. It’ll also direct you to your ‘unknown unknowns’, the things that you didn’t even know were having an impact.
Everything your team needs to engage, listen and respond
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read our Customer Stories
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Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
31 reviews (4.4 out of 5)
See Orlo’s community engagement platform in action today.
Increase community engagement
Improve customer experience
Build trust
