Community Engagement for City and County Governments
Community Engagement tools to increase resident engagement, improve customer service and better understand your communities.
Built for local governments
We’re proud to be trusted by more than 400 public sector organizations.
The opportunity
Orlo’s Community Engagement Platform enables city and county governments to capture the voice of their communities, respond in real time, and turn feedback into change that makes a difference. Whether it’s shaping strategy on regeneration projects, addressing misinformation before it escalates, or ensuring services are accessible to all, Orlo equips councils to demonstrate they are listening and acting.
By uniting engagement, surveys, social listening and insight in one place, Orlo helps councils build trust, guide evidence-led change, and deliver community focused outcomes.
The community need
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The Orlo solution
Orlo works with over 150 local governments supporting them with their community engagement in three key areas.
1. Social media management
Orlo helps city and county governments manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralized real-time communication.
The Orlo platform allows city and county governments to manage social media more effectively, engage communities at scale by launching campaigns and measuring their impact, respond quickly to residents and tackle misinformation before it spreads. By centralizing digital communication across teams and capturing real-time public sentiment, councils gain greater insight into the needs and concerns of their communities. This enables them to build trust, improve service outcomes, and demonstrate accountability in every interaction, while also showing they are listening, learning, and acting on what matters most to the people they serve.
2. Voice of the community
Orlo helps city and county governments gather feedback, understand sentiment and spot issues through surveys, consultations, listening and monitoring to inform better decisions.
Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help city and county governments gain a deeper understanding of public sentiment, gather meaningful feedback, and identify emerging concerns before they escalate. These tools provide valuable insight into what matters most to local people, enabling more inclusive and informed decision-making. By actively involving communities in the conversation, councils can build lasting trust, demonstrate transparency, and ensure that the services they deliver truly reflect the diverse needs and priorities of their residents.
3. Customer service
Orlo helps city and county governments respond faster, save money, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Orlo’s customer service tools, including chatbots, live chat, whatsapp and sms and the centralized inbox, help city and county governments respond more quickly to resident enquiries, reducing pressure on frontline teams and improving overall satisfaction. By streamlining the handling of digital queries across multiple channels, city and county governments can deliver services that are faster, more accessible and easier to manage. These tools also help demonstrate that councils are actively listening to their communities, responding to real needs and taking meaningful action to improve the citizen experience.
Supporting
150
local authorities
Building trust with over
51,000,000
citizens
Handling over
125,000,000
digital conversations
Meet some of the team
Dustin Brinkman
Head of Business Development, US
With more than two decades of experience in technology and communications, Dustin Brinkman now serves as the Head of Business Development for Orlo. His career journey has been multifaceted, including a tenure as a City Council Member and a rewarding period as a teacher, coach, and Communications Officer for a Kansas school district. Throughout his professional life, Dustin has been dedicated to supporting and enhancing technology and communication systems, particularly within government and educational sectors.
Beyond his professional achievements, Dustin’s life is deeply rooted in his personal passions and Kansas upbringing. He grew up on a family farm, an experience that instilled in him a strong sense of community and hard work. When he’s not navigating the tech world, you’ll likely find him pursuing his love for cooking, with a special focus on competitive BBQ. His passion for competition extends to the sports world as well, as he’s an avid fan of baseball and coaching volleyball. Above all, he cherishes the time he spends with his spouse and two kids, who keep his life full and busy.
Maggie Stanford
US Marketing and Revenue Operations Lead
Maggie brings nearly a decade of experience driving growth and building scalable programs in high-velocity SaaS environments serving public sector clients. She’s spent over five years working with local governments to increase transparency and streamline constituent communications, combining her expertise in cross-functional campaign coordination with a deep understanding of public sector challenges. Maggie specializes in leveraging data-driven insights and process optimization to help organizations work more effectively. She’s passionate about helping local leaders find their voice, communicate authentically with their communities, and truly understand the needs and concerns of their constituents.
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
