Community EngagementCustomer Story How ABC Borough Council Cut Crisis Response Times by 50% with Orlo Weathering the storm: ABC Borough Council's masterclass in crisis management Discover how Northern Ireland’s second-largest…Gemma Scorey8th July 2026
Community EngagementCustomer Story How SYMCA boosted trust by 83% with community listening Cutting through the noise and mastering real-time community listening Using the power of social listening…Gemma Scorey25th June 2026
Community EngagementCustomer Story Digital empathy is the new gold standard for building trust Digital empathy is the new gold standard for building trust When Basildon Borough Council felt…Gemma Scorey22nd June 2026
Customer Story How TransPennine Express unlocked a complete picture of passenger sentiment Real-time agility with centralised and automated data intelligence How TransPennine Express unlocked a complete picture…Gemma Scorey2nd June 2026
Customer Story How Gilpin County unified emergency communications on social media to ensure resident safety Powering through the storm How Gilpin County unified emergency communications on social media to ensure…willedwardsc4407e138329th May 2026
Customer Story How NHS Essex ICB drove a 44% rise in blood pressure checks Prioritising prevention with digital transformation How NHS Essex ICB embarked on proactive outreach, data-led and…Gemma Scorey10th April 2026
Customer Story Insta vs. reality: how South Wales Police used genuine storytelling to tackle coercive control Insta vs. reality: how South Wales Police used genuine storytelling to tackle coercive control This…Gemma Scorey13th March 2026
2025 Spotlight Award WinnerCustomer Story Best Use of Social for Community Engagement: London Northwestern Railway & West Midlands Railway Best Use of Social for Community Engagement: London Northwestern Railway & West Midlands Railway On…willedwardsc4407e138326th November 2025
2025 Spotlight Award WinnerCustomer Story Best Use of Social for Community Experience – Thirteen Housing Group and Home Group Best Use of Social for Community Experience - Thirteen Housing Group and Home Group On…willedwardsc4407e138326th November 2025
2025 Spotlight Award WinnerCustomer Story Best Use of Social in Crisis Comms: Merseyside Police Best Use of Social in Crisis Comms: Merseyside Police On 22 October 2025, this year’s…willedwardsc4407e138319th November 2025