Orlo integrates with Microsoft Dynamics 365
Improve efficiency by integrating Microsoft Dynamics 365 with Orlo
Enhance your tech stack with Microsoft Dynamics 365
What if you could enhance your tech stack by combining two powerful systems, bringing together social media insights and the rich data held within your CRM? Well, you can! Orlo’s deep integration for Microsoft Dynamics 365 helps your team to be more efficient and gives your employees back the time to focus on what really matters – providing a great citizen experience.
Whether it’s sales, marketing, or customer service, the key differentiator of the future is experience. With Orlo’s integration for Dynamics 365, you can quickly get a view of all the key customer information from across the business, without switching screens. With this added context, employees are empowered to provide the best experience possible.
Combine your data records
By combining all of your data in one system and creating a single, unified view, you can remove siloed data and ensure all agents are working from the same contact record. Reduce the chance of human error and improve audit trails with real-time updates directly from Orlo.
Integrate Microsoft Dynamics 365 with ease
With our deep, seamless integration, setting up the Orlo for Microsoft Dynamics 365 app is simple. Easily configure the setup to suit your business needs and only see the data fields that matter to you and your agents.
Enrich your social data
Orlo can push social messages into Dynamics 365, democratising your organisation’s data and breaking down silos. Creating a real-time view of enriched social data is made simple too, using Microsoft’s Power BI tool.
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Read more
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Read more
Social Listening
Listen to and understand the needs of your community with social media listening.
Read more
Analytics
Interpret your data and create impactful reports that show the value of your work.
Read more
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Read more
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Read more
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Read more
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Read more
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Read more
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Read more
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Read more
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Read more
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read more
Want to know more?
Take a look at these resources
Key Resources
Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
23
31 reviews (4.4 out of 5)
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
