Orlo integrates with WhatsApp and SMS
Manage Whatsapp messaging with Orlo
Your all-in-one platform for Whatsapp success
Private messaging has gained momentum. Hundreds of thousands of texts are sent every second and over 2 billion people around the world are WhatsApp users. That’s why we’ve made talking to your customers on the channel of their choice easier. The Orlo platform enables you to serve your customers through WhatsApp and SMS, all from one inbox. Delivered in realtime, all your private messages sit alongside your other digital conversations.
Save your agents time with a unified view of your digital customer service channels, all in one place. There’s no need for additional systems or complex further training, so your employees will be up to speed in no time.
Make it easier to connect with your audience
Make getting in touch with your as simple and convenient as possible. WhatsApp & SMS are part of everyday life, so ensure your brand sits alongside all of your customer’s favourite contacts on the channel of their choice.
Cost-effective engagement
Digital channels like WhatsApp and SMS are more costeffective than traditional channels like the good old fashioned telephone. See your cost to serve go down and your ROI shoot up while keeping your customers happy!
Collaborate on Whatsapp management
Enable teams from across your business to work collaboratively to manage social interactions with your brand using Orlo’s Inbox. Effortlessly deliver the best possible service while providing a seamless and consistent customer experience.
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
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Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
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Social Listening
Listen to and understand the needs of your community with social media listening.
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Analytics
Interpret your data and create impactful reports that show the value of your work.
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Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
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Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
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Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
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Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
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Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
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Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
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Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
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Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
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Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
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Want to know more?
Take a look at these resources
Key Resources
Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
23
31 reviews (4.4 out of 5)
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
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