Customer Success Team

Rosie has 8 years of experience in the world of digital marketing and social media in both B2B and B2C. Rosie is passionate about automating the tedious and using data to drive change and deliver on KPIs. It’s Rosie’s goal to make sure all of her clients understand the power of social and how Orlo can be the driver of change.

Sarah has 7 years of experience in the world of social media, previously working in both B2B and B2C businesses. Sarah has worked on various award-winning campaigns and social strategies throughout her time in the industry and is now passionate about ensuring customers are also achieving their social media goals and how Orlo can support them on that journey.

With over 6 years of experience managing clients across multiple social media management platforms, Jordan’s customer-first approach means that he is passionate about helping customers meet both their personal and organisational goals.

Becky is passionate about understanding clients’ needs and challenges, backed by her degree in Psychology. She enjoys using her data analysis skills to ensure customers utilise Orlo in the most effective way to achieve their social goals.

With a degree in psychology and a background in fostering – Liadan is passionate about understanding the needs and challenges of the Orlo customers she looks after, helping them excel in their social media strategies and delight their audiences.

Mel is committed to ensuring Orlo customers always feel heard and valued, with several years of experience in customer support, the most recent being in the public sector. She has previously worked as a teacher, so can communicate effectively no matter the problem (plus, she’s prepared for anything!) She is passionate about fostering genuine relationships with everyone in our Orlo Community.

Nikki proudly flies the kite for our users here at Orlo. With 8 years of experience working in the world of SaaS tech and support, Nikki is passionate about helping customers in the use of software applications, providing end-users with the confidence and know-how to get the most out of the products they use. She will seek out the answers no matter how complex or unexpected the questions.

10 years in hospitality management has put customer satisfaction at the top of Charlie’s agenda. Creating positive rapport with customers is his number one goal – ensuring customers’ queries get solved as swiftly and efficiently as possible. Combining his work experience with his keen interest in tech provides Charlie with a great knowledge base and a friendly face to chat to.