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Why Orlo

The UK’s number one social media management platform

We’re passionate about connecting public & third sector organisations with the communities they serve via digital channel

With a whole load of channels to toggle between and the public always watching, delivering customer service and comms that knocks your citizens’ socks off is no easy feat! Orlo empowers you to manage your digital conversations from one platform, so you can focus on what really matters – driving engagement, improving experience and managing reputation.

Trusted by over 100 of the nations councils, 2/3rds of UK policing and many more of public sector organisations around the country, we’re proud to be born and bred in blighty, with all of our servers held on British soil too! Easy to implement, secure and scalable solutions powered by AI-led technology? Say hello to Orlo and start building communities through brilliant conversations!

Marketing Engagement

According to PWC nearly two thirds of the UK public don’t trust public institutions to represent their interests, with the majority reporting their trust in Central and Local Government and the Police has declined in recent years. Use one platform to create, schedule and publish social posts – engaging your community has never been more important.


increase in engagement year on year

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increase in followers

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increase in reach

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Customer Service

McKinsey & Company found that on average, citizens are nine times more likely to trust a government agency if they are satisfied with its service. Empower your team to support your community when it needs you most by managing all your digital conversations from one place.


chatbot deflection rate

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reduction in response times

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digital channel shift

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Why Orlo

What sets us apart from the rest?

Social CX suite

Lots of solutions out there claim to bring digital communication teams together, but Orlo is the only platform purpose built with the needs of marketing, comms and customer service professionals in mind from day one.

Give a sh*t

More than just one of our company values, our customer success team – and all of our Orlonians – really do give a sh*t about helping our customers to successfully build communities through brilliant conversations.

Born in Brum!

Though we boast many global brands as clients we’re just as proud to be born and bred in blighty! Our team, including Customer Success and Support are UK based, so they’re around at the times when you need them most.

Our values

We are bold.

We’re proud to be different and have the bravery to be bold at every opportunity, pushing the boundaries together.

We are curious.

Continually learning, growing and evolving each day – we stay curious and challenge each other.

We graft.

Our passion drives us to work hard. We put in the graft to get the job done to the best of our abilities.

We give a sh*t.

We believe in showing care and respect to the people we work with every day, always turning up prepared for anything.

We are genuine.

We’re a down to earth bunch and we believe being human is key to the great relationships we form with our community.

Carolyne M.

Digital Team Leader

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“Orlo gets my vote!”

As a customer service tool it is fantastic and we found it invaluable for emergencies such as bad weather, to get the team on message for getting crucial information out quickly.


31 reviews (4.4 out of 5)

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