The Orlo Way
Meet the team
We’re on a mission to build an amazing company that solves complex problems – and have fun along the way! Orlonians are a bunch of genuine people who work hard everyday to support our customers in delivering the best possible customer experience through digital channels.
Discovery
Knowing me, knowing you aha! At the start of your Orlo journey we want you to get to know us and the platform well, and our Sales & Business Development teams want to get to know you even better!
Delivery
Your contract is signed, sealed, delivered – we’re yours! This is when the fun begins. You’ll meet your Customer Success Manager, put a plan in place and begin training. Welcome aboard the good ship Orlo!
Devotion
Our Customer Success team are hopelessly devoted to you, so expect to hear from them regularly with quarterly pulses, plenty of opportunities for feedback and ongoing support.
Development
There’s always room for improvement, so our Development team are always making ch-ch-ch-changes. Tell us what you want to see on the road-map and Marketing will keep you in the loop with updates.
Meet the team…
Shannon Sweeney
Sector Specialist
A real people person, Shannon loves nothing more than having a good chinwag and finding out all about you! As one of our sector specialists, she will likely be one of the first Orlonians you meet on your journey and will make it her mission to understand your challenges, goals and needs before taking you through the Orlo difference.
Gurdip Sodhi
Sector Consultant
The expert in his sector, Gurdip will be by your side throughout the ‘Discovery’ phase. As one of our Consultants, he’s a font of knowledge when it comes to the platform. He‘ll be your main port of call for any questions or queries, guiding you through the process of selecting the Orlo solutions and features that will help you achieve your goals.
Rosie Knight
Senior Customer Success Manager
Rosie is customer obsessed! As a Customer Success Manager, she puts you at the heart of everything she does, so she’ll be your partner in crime when it comes to getting the most out of the Orlo platform. Whether you need a hand with planning or would like some additional training, Rosie’s your woman – you best get her number on speed dial pronto!
Nikki Powell
Senior Customer Support Specialist
Here to support you day in, day out, Nikki’s just a live chat message away, and ready to spring into action if something isn’t working for you quite the way it should. With a background in SaaS, supporting customers and providing end users with the confidence and know how to optimise and capitalise on the products they use is her speciality.
Mike Webb
Backend Developer
Mike is the brains behind the Orlo platform. Have a suggestion for the next thing on the product roadmap? Mike’s the guy who’s gonna make it happen! As part of the Product and Dev team, he’s a real tech whizz, focusing on back-end logic and APIs. If that’s not enough, he works hard to not only create shiny new product features but fix any pesky bugs too.
Gemma Scorey
Senior Customer & Events Manager
Part of the team bringing you all the thought leadership content your heart desires, Gemma has creativity by the bucket load. If you attend an event, or work on a success story you’ll meet Gemma one-to-one. Otherwise, she’ll be keeping in touch via email and social channels to bring you the latest content and product updates.
Captains of the ship
Ben Nimmo
Founder
Our fearless founder, Ben is the visionary behind Orlo. Dreamt up in his bedroom, our powerful platform came into existence when Ben encountered a problem he just had to solve. Though he takes more of a back seat these days his legacy inspires Orlo’s tech team to evolve and innovate each and every day.
Phil Evans
Managing Director
Leader of the pack, Phil has had a rich career in the tech industry and became an Orlonian in 2019. Often found by the marketing desks pitching his latest campaign idea or laughing at his own dad jokes with the sales team, Phil is at the heart of Orlo’s great culture and is key to driving the business forward.
We’re hiring.
We’re on a mission to help public & third sector organisations build communities through brilliant conversation – keeping it simple and having fun along the way! We’re always looking for the brightest talent to join the herd so check out our current vacancies and even if your dream job isn’t being advertised right now we’d love to hear from you!
Want to know more?
Take a look at these resources
