There’s no denying that there is a lot of change happening in the public sector right now. It’s constant, often unpredictable and sometimes not easy. Whether it’s massive policing reforms, complex NHS mergers and the abolition of NHS England, Local Government Reorganisation or a general move towards ‘digital transformation’ across the public sector, the goalposts aren’t just moving, they’re being replaced entirely. In social housing, the weight of Awaab’s Law and TSMs are changing the way you listen to residents and in transport, the renationalisation of rail is rewriting the rules.
Presenting your organisation as a united source of truth whilst managing public expectations and tackling the rise of mis/disinformation is complex. At BIG Social this year, we want to acknowledge that by bringing together comms, social media, data and insight and customer service professionals to share advice, lend an ear and learn from one another.
We’ll be inviting real Orlo customers to share how they are navigating these changes, holding practical sessions that actually help, and focusing the whole day on connection over networking. There’s no awkward small talk, and we’re even bringing back our colour-coded lanyards so you can easily spot your “people” (or find someone from a totally different sector to swap secrets with)!
Whether you’re trying to prove your team’s value with data, transform how you handle daily enquiries, turn community feedback into a strategy that actually works, or just weathering the storm, this is the event for you.
